The average company running AI agents has nearly tripled its fleet in a little over a year, according to Salesforce’s Agentic Enterprise Index, which tracks production usage across 400 businesses over five quarters.
The average number of agents per organization climbed from five in February 2025 to 13 in April 2026, while the time to stand up a new agent fell 53%, from four days to 1.9. Weekly employee sessions with agents tripled year over year and now approach eight per week.
Capability is scaling with headcount. Agents went from two unique actions per agent to four on average, with retail peaking at nine. Salesforce counted 734 million agentic work units in April 2026, its unit for a completed agent task, up 15% month over month.
Customer service shows the sharpest shift: seven in 10 sessions are now handled autonomously, and at Salesforce’s own help desk, AI agents have handled over 5 million conversations versus 2.4 million by humans.
The report found consumer industries racing ahead, with retail agent work units up 18 times and travel up seven, while the public sector grew 227 times from a small base. Regulated industries adopt more slowly but run more sophisticated agents.
Salesforce says the ROI is becoming measurable: shopper agents produced a fourfold increase in sales in its data, and 77% of shoppers reported more confidence after interacting with agents. The index also surveys nearly 5,000 respondents across nine markets, giving the numbers a broader base than the platform data alone.
