Uber told TechCrunch on October 22 that its entire global staff, roughly 30,000 people, will use ChatGPT Work, OpenAI’s agent for corporate tasks. The rollout follows a pilot with 1,000 employees earlier in the year.
The pilot’s composition is the interesting part. About 80% of early adopters were not engineers, according to Sumanth Sukumar, Uber’s VP of engineering. They used it to pick apart operations data for trends, localize training material across markets and languages, and assemble dashboards for their own daily work.
GPT-6.1 Sol is the default model inside the product, which OpenAI positions as a balance of capability and cost. The deployment hooks into Gmail, Google Drive, Google Calendar, and Slack, and Uber is backing it with an internal skills library and training program.
Neither company disclosed the spend. Sukumar said Uber will watch how staff actually use the tools, which workflows they build, and whether output improves, rather than committing to a fixed usage mandate. The framing is deliberately loose: make the tools available, give teams room, measure later.
The scale marks a shift for OpenAI, which spent its first years as a consumer brand and now leans hard on enterprise seats to compete with Anthropic. ChatGPT Work launched in July as an agent aimed at office workflows. Uber also said earlier this year it paired 30 AI engineers with internal teams, so this expansion sits on top of an existing engineering push.
